Shipping, Delivery & Support Desk

Domestic U.S. Shipping Times

All orders placed through eslimset.com are carefully packaged in discreet, secure shipping containers and dispatched directly from our domestic fulfillment center.

• Processing Time: Orders are verified and handed off to our carrier within 1 business day (Monday through Friday, excluding major national holidays).
• Delivery Window: Standard continental U.S. shipping takes 3 to 5 business days from the dispatch date.
• Free Shipping Threshold: All 6-bottle bundle orders automatically qualify for 100% Free Domestic U.S. Shipping.
• Tracking Notification: As soon as your order leaves our facility, an automated shipment confirmation email containing your live USPS or UPS tracking link is sent to the email address provided at checkout.

What to Do if Your Package is Delayed

While standard delivery is completed within 3 to 5 business days, occasional weather disruptions or regional transit hub delays can occur. If your tracking status has not updated for more than 48 hours or your delivery has exceeded 7 business days, please contact our support desk immediately at [email protected] so our team can coordinate with the carrier or expedite a replacement.

Step-by-Step Return Instructions

Every order is backed by our 60-day 100% money-back guarantee. If you decide to initiate a return, follow these simple steps:

1. Contact our support desk by email ([email protected]) or telephone (+1 (919) 348-9215) within 60 days of receiving your shipment.
2. Provide your original order confirmation number and let our representative know you wish to utilize our satisfaction guarantee.
3. Our staff will issue a Return Merchandise Authorization (RMA) number along with the designated return mailing address.
4. Package your bottles (including opened or empty containers) securely and mail them back using a trackable shipping method.
5. Upon physical receipt at our intake warehouse, your full purchase price refund will be credited back to your original payment method within 3 to 5 business days.

Customer Support Contact Details